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Privacy Policy

SHEBAHL SKILLS AND SUPPORT SERVICES

Last Updated: 01-March-2026

1. Who We Are


Shebahl Support Services Ltd is a regulated provider of semi-independent supported housing, community support and domiciliary care services operating across England.
For the purposes of data protection law, Shebahl Support Services Ltd is the “Data Controller” of personal data collected through our website and in the course of delivering our services.
Company number: 07254735
Registered address: 68 Robin Hood Way, Greenford, Middlesex, UB6 7QN
Email: beatrice@shebahlskillsandsupport.org.uk
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2. What Information We Collect

 
We may collect and process the following types of personal data:
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Website Enquiries

  • Name

  • Email address

  • Telephone number

  • Any information voluntarily included in enquiry messages​

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Service Delivery Data
Where relevant to the services we provide, we may process:

  • Personal identification details

  • Health or support-related information

  • Risk assessments

  • Safeguarding information

  • Family and professional contact details

Some of this information may constitute “special category data” under UK GDPR.
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3. How We Use Your Information

 
We process personal data for the following purposes:

  • Responding to enquiries

  • Managing referrals

  • Delivering care and support services

  • Safeguarding and risk management

  • Working with local authorities and partner agencies

  • Meeting regulatory and legal obligations

  • Quality assurance and service improvement

We do not sell personal data to third parties.
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4. Lawful Basis for Processing

 
We process personal data under the following lawful bases:

  • Legitimate interests (responding to enquiries and managing services)

  • Contractual necessity (where services are provided under agreement)

  • Legal obligation (regulatory and safeguarding duties)

  • Vital interests (where necessary to protect an individual’s safety)

  • Substantial public interest (where processing special category data in social care context)

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5. Data Sharing

 
We may share personal data where necessary with:

  • Local authorities

  • Regulatory bodies

  • Healthcare professionals

  • Partner agencies

  • Legal authorities (where required by law)

Data is only shared where lawful and necessary.
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6. Data Retention

 
We retain personal data only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal and regulatory requirements

  • Meet safeguarding and record-keeping obligations

Retention periods are determined in accordance with regulatory guidance and statutory requirements.
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7. Data Security

 
We take appropriate technical and organisational measures to protect personal data, including:

  • Secure Microsoft 365 email systems

  • Restricted staff access

  • Encrypted storage where applicable

  • Staff training in data protection and confidentiality

  • Safeguarding protocols

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8. Your Rights

 
Under UK GDPR, individuals have the right to:
• Access their personal data
• Request correction of inaccurate data
• Request erasure (where legally permissible)
• Restrict processing
• Object to processing
• Data portability (where applicable)
Requests should be made in writing to: beatrice@shebahlskillsandsupport.org.uk
 

9. Complaints

 
If you are unhappy with how we process your data, please contact us first.
You also have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
 

10. Cookies

 
Information about how we use cookies is available in our separate Cookie Policy.
 

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