Quality & Governance
Safe, Accountable & Professionally Managed Services
Quality Assurance, safeguarding and accountability are embedded in every aspect of our service delivery.
Governance is overseen by the Registered Manager and senior leadership team, with regular internal review processes to ensure accountability and continuous improvement.
Our Governance Framework
Structured Governance. Measurable Accountability.
Shebahl operates within a comprehensive framework of policies and procedures that guide safe, effective and consistent practice.
Our policies are aligned with current legislation, national guidance and regulatory requirements, including CQC and OFSTED standards.
Key governance areas include:
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Safeguarding and protection
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Risk management
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Recruitment and safer staffing
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Training and competency development
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Medicines management
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Incident reporting and escalation
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Complaints and whistleblowing
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Data protection and confidentiality
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Equality, diversity and inclusion
Safeguarding & Risk Management
We maintain a zero-tolerance approach to abuse
Safeguarding is central to our organisational culture.
We operate a zero-tolerance approach to abuse, neglect and exploitation, ensuring risks are proactively identified and managed rather than addressed reactively.
Our safeguarding systems include:
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Comprehensive risk assessments
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Clear incident reporting procedures
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Mandatory safeguarding training
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Defined reporting pathways to local authorities
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Continuous monitoring of individual risk profiles
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All concerns are documented, reviewed and escalated in line with statutory obligations.
We are proud to hold an OFSTED Outstanding rating (2025), reflecting our commitment to high standards, safeguarding excellence and continuous improvement.
Staff Competence & Supervision
All care staff are trained to a minimum of Level 3 Diploma in Health and Social Care.
Additional certificated training includes (but is not limited to):
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Food Hygiene & Safety
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Protection of Vulnerable Persons
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Basic First Aid & CPR
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Health & Safety in Care Environments
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Manual Handling
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Dementia Awareness
Training is refreshed regularly to ensure staff remain competent, confident and aligned with best practice standards.
Regulatory Compliance & Standards
Shebahl Support Services operates in accordance with the regulatory frameworks governing supported accommodation and domiciliary care in England. Our services align with guidance and standards issued by OFSTED, the Care Quality Commission (CQC), safeguarding partnerships and relevant statutory legislation.
We regularly review our policies and operational practices to ensure continued compliance with national standards and best practice across the health and social care sector.